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Our Story
A chronological portfolio of historic catastrophe plan execution, storm footprints, and enterprise operations on the nation's most challenging front lines.
Battle-Tested Proof Points
Enterprise Master Catastrophe Plan
Authored the master corporate Catastrophe Response Plan for Citizens Property Insurance Corporation, fortifying claims intake, scaling resources, and aligning QA pipelines for severe Florida-wide CAT perils.
Historic Storm Leadership
Commanded emergency field operations, coordinated storm footprint allocations, and managed scaling logistics across historic storm paths including Hurricanes Matthew, Michael, Sally, Ian, Irma, Debby, Helene, and Milton.
68% Appraisal Backlog Reduction
Engineered and directed a state-wide disputed claims mitigation initiative. Streamlined the process flow for transitioning pending litigation cases to appraisal tracks, reducing open inventories by 68% in 12 months.
7,500 Sinkhole Audits
Spearheaded the compliance review, technical auditing, and regulatory reporting for over 7,500 complex sinkhole claims, ensuring tight statutory timelines and exact documentation frameworks.
Elite Forensic Adjusting
Served on State Farm's Tier-1 'Slab-ONLY' elite catastrophe response team. Executed granular investigations, structural assessments, and expert report writing for completely washed-away coastal structures.
Drone Program & Insurtech Innovation
Partnered with technology providers to design and scale field aerial drone inspection programs, drastically cutting assessment cycles while improving quality control accuracy in storm zones.
Logistics & Command Infrastructure
Designed and co-developed mobile field trailer offices and communication trucks to ensure reliable internet, local power, and workspace availability for adjusting teams in severe power-loss environments.
Industry Recognition & Honors
Citizens Team of the Year
Awarded in 2023 for outstanding operational agility and leadership during historic catastrophe response deployments.
Achieving Claims Excellence
Multiple-time recipient of ACE Awards, recognizing superior file quality and customer-focused resolution paths.
State Farm SPOT Award
Presented in recognition of elite performance on Tier-1 forensic catastrophe teams handling complex slab claims.
Executive & Spot On Citations
Recognitions for exceptional regulatory compliance, leadership of adjustment forces, and program design.